Return & Refund Policy

Last updated: January 7, 2026

Thank you for shopping at Cake Box Store. Please read our Return & Refund Policy carefully before making a purchase.

Because we sell digital products (PDF recipe files), the rules for returns and refunds differ from physical goods.

1. Digital Products (PDF Downloads) – No Returns After Download

All products sold on Cake Box Store are digital downloads delivered electronically.

Under EU consumer protection law, you normally have a 14-day right of withdrawal.
However, this right does not apply to digital content once delivery (download or access) has begun, if you have given your explicit consent and acknowledgement that you lose your right of withdrawal.

By completing your purchase, you agree that:

• the digital product will be made available to you immediately after payment; and

• you lose your 14 day right of withdrawal once the download/access begins.

EU Right of Withdrawal (Digital Content): Under EU law, customers normally have a 14-day withdrawal right. However, this does not apply to digital content once delivery (download/access) begins, if you have agreed to immediate delivery and acknowledged that you lose your withdrawal right. By purchasing our digital products, you agree to immediate delivery and acknowledge the loss of your right of withdrawal once download/access begins.

2. Refund Eligibility (Exceptions)

Although we do not offer refunds for digital products once accessed, we may offer a refund or replacement in the following cases:

✅ Duplicate purchase (you purchased the same product twice accidentally)
✅ Technical issues (you cannot download or open the file and we cannot resolve the issue)
✅ File defect (the PDF is corrupted or incomplete)
✅ Wrong product delivered (you received a different file than what you purchased)

To request help, contact us within 14 days of purchase with:

• your order number

• the email used at checkout

• a brief explanation of the issue

• screenshots (if relevant)
  

3. Non-Refundable Situations

Refunds will not be granted in these cases:

❌ You changed your mind after purchase
❌ You expected something different (please read product descriptions carefully)
❌ You failed to download the product during any stated access period
❌ You claim the product did not meet your taste/skill expectations
❌ You provided an incorrect email address and did not contact us promptly

4. Delivery of Digital Products

Digital products are typically delivered immediately after payment via:

• on-screen download link, and/or

• email confirmation containing your download link

If you do not receive access within a reasonable time, please:

• check your spam/junk folder

• ensure your email address was entered correctly

• contact us and we will assist you

 

5. How to Request a Refund / Support

To request support or a refund (if eligible), contact:

📧 vaskyte.gabriele@gmail.com

We aim to respond within 2 business days.

 

6. Chargebacks & Disputes

If you experience an issue, please contact us first so we can resolve it quickly.
Unjustified chargebacks may result in restrictions from future purchases.

 

7. Contact

If you have any questions about this policy, please contact:

Cake Box Store
Luxembourg
📧 vaskyte.gabriele@gmail.com